Prime is different from other hostels, because we want it to feel like a home. So at Prime we do not have rules, but we do have respect – for the house, for each other and for our neighbours.
If you show disrespect, you may be asked to leave.
Be nice : )
These booking terms (‘Booking Terms’) are between the accommodation (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) any other amount We have specified at the time of Your booking. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on check-in or at an earlier date if so requested by direct communication between You and Us or as per the terms of any third parties through which the booking is made.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified. When Your Booking is confirmed, a reservation number is given on the ‘Booking Confirmation’ which will be emailed to the address you provide. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You may need to quote this reservation number when contacting Us.
If you made a Booking via an On-line Travel Agent (‘OTA’) different terms may apply. Whilst Your contractual relationship is via a third party, by making the Booking you agree to our applicable terms and conditions.
All prices include VAT where applicable at the current rate. On the rare occasion an error in pricing occurs and We do not accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid in full without any liability for the error or omission. You agree that We will be the sole arbiter of any pricing discrepancy and We will provide written evidence of any obvious pricing errors to You in support of Our decision. You agree that We will not be liable for any additional expenses You may incur as a result of the error or omission.
Prices are per bed or room per night. Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown. Additional costs will be applied to the credit card used to reserve the room should additional guests use the facilities, or if You stay in the accommodation (unless given explicit permission to do) after check-out time.
Please note our ‘Prime family rate’ is not applicable for group bookings. In the instance that a group does use this, we reserve the right to adjust the price or cancel the booking.
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking and a Payment has already been made, a refund of the difference will be made to You.
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.
Subject to your Booking terms allowing for Your Booking to be cancelled, if You cancel Your Booking before the cancellation deadline of 48hours before check-in time on your specified arrival date, in the Cancellation Policy section of Your Booking Confirmation (the ‘Cancellation Deadline’) .
If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of Your booking.
The total amount payable to confirm Your Booking is quoted on Your Booking Confirmation (and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the Services to the extent that the failure is caused by any factor beyond Our reasonable control.You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.
Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to Digital Arbitrage, Including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to Digital Arbitrage, Inc.