FAQ’s.

Your questions answered.

If you have a question which isn’t listed below, please pop us an email, or give us a ring.

Booking

How can I book?

You can book directly here!

Booking direct with us will always be the best rate. Plus, we can help personalise your stay and room, so you have the best experience with us.

If you are having issues paying by card, please contact us directly to arrange a bank transfer or PayPal payment.

Do I need to pay a deposit?

We will need a deposit equal to 20% of your booking. We will charge this to the credit/debt card you used to book. If you send a request via email, please do not include your credit card details as it might not be secure. Our booking system uses high security algorithms to keep your card information secure.

If you choose our our non-refundable rate when booking, the full payment is taken immediately.

Cancellation Policy?

• Non-refundable rate = we charge the full amount immediately and don’t refund in case of a cancellation.

• Standard rate = we a deposit of 20% when you make the booking and this is non-refundable. You can cancel the rest of your stay anytime prior to 5 days before check-in, otherwise the full rate is charged.

• Flexible rate = we a deposit of 20% when you make the booking, but this is refundable. You can cancel for free anytime prior to 48 hours before check-in, otherwise the full rate is charged. This is only available for guests booking with us direct.

• Prime Family rate = we charge the full amount immediately and don’t refund in case of a cancellation.

• We may offer to postpone your stay to another date, if the cancellation is outside of your control. However, this is decided by our Hostel Manager.If you booked using an online travel agent, such as Hostelworld or booking.com, different terms apply than if you book direct with Prime. The deposit paid to Hostelworld is paid to them, and can only be recovered through them.

If you do not arrive, or cancel outside of the stated cancellation period, we will charge for the whole of your stay irrespective of the deposit you paid.

Once you have arrived no refunds are payable.

I love Prime and want to stay forever, how long can I book for?

You can initially book for a maximum of 14 nights. Whilst we have people who stay for longer, we want to ensure that Prime is the right place for you and vice versa. Once you are here, we can discuss longer term stays.

Do you accept group bookings?

We do accept group bookings! Please contact us directly if you are making a group booking and we will do our best to find you our top rooms all together.

Cancellation policy for group bookings:

• Refundable rate = we a deposit of 20% when you make the booking. You can cancel for free anytime, prior to 14 days before check-in.

• If you cancel within 14 nights before check in we will charge the remaining amount.

• We may offer to postpone your stay to another date, if the cancellation is outside of your control. However, this is decided by our Hostel Manager.

• Non-refundable rate = we charge the full amount immediately and don’t refund in case of a cancellation.

• We may offer to postpone your stay to another date, if the cancellation is outside of your control. However, this is decided by our Hostel Manager.

Do you accommodate Hen and Stag parties?

We do not accept Hen or Stag parties, regardless of how well behaved you intend to be. If we suspect you are a Hen or Stag party, we reserve the right to cancel your booking, or not allow you to stay at the hostel when you arrive. Any deposit paid will also be forfeited.

Do you have any facilities for disabled people?

Prime Angel is located in an old, Grade II listed building, with many stairs. Sadly this makes it difficult to navigate for those with a physical disability that limits mobility. But get in touch and discuss your needs, and we will do our best to accommodate you.

Check in & out

What time is check in and check out?

Check in starts at 3pm. Check out is at 11am. You are welcome to use the common areas for longer, but you must vacate your bed and return your linen and key by 11am. Failure to do so might lead to us assuming you want to stay for another night and charging you for it.

Im arriving really late / really early. Will I still be able to check in?

Our Reception is open from 9am to 9pm, 7 days a week.  If you need to arrive or check-out outside of these hours, please discuss and agree it with us in advance.

If you are arriving after Reception closes, we may request full payment in advance when you make your booking.  

So that everyone gets some sleep in shared rooms, the latest check-in is midnight.

Facilities

Is breakfast provided?

No, but you can bring your own food and use our very well-equipped kitchen. Otherwise we can advise you where to get the best breakfasts in Angel or Bournemouth. You have help yourself to unlimited tea and coffee all day.

Do you provide towels?

If you would like to rent a towel, you can do so at the hostel Reception. It is only £3 per towel, as long as you return them.

Is there any parking?

In Angel, there is a tiny car-park to the front of the hostel, but this is predominantly for hostel service vehicles. We sometimes allow short term guest parking, and this is charged at £10 per day. There is on-street and secure car-parking nearby, but this is very expensive. The hostel is also on the border of the Congestion Zone, so be careful where you drive if you want to avoid the charge.

Do you host events?

We organise regular events to help you to make friends.

We have ‘Prime Family Dinner’ where someone volunteers to cook something from their home country (or their special dish) for everyone else. Those who want to take part contribute a small amount towards the cost of the ingredients, and then share in the washing up afterwards.

We also have poker nights, beer pong, computer games nights, hula-hoop competitions, film nights, music nights, yoga on the beach in the mornings, and ad hoc English classes.