7 Steps to a Create a New Normal
Whilst observing stringent safety measures, we aim to create the same welcoming and relaxing atmosphere that we always strive to deliver.
7 steps to create a new normal at Prime Backpackers: (last updated 3rd May 2022)
1. Guidance and best practice
We are following all government guidelines and have been actively reviewing industry best practice.
We have carried out our own detailed risk assessment, highlighting additional hazards that COVID-19 brings into our hostel. There will still be risk, as there is in most elements of life, however we have done our best to mitigate these additional risks where possible.
2. Key principles
We apply the following principles to everything we do;
Keep appropriate social distance (unless you are part of the same house hold bubble)
Frequent hand washing
Staff and guests to ‘stay alert’ and follow NHS/government current advice
Adequate ventilation
3. Our teams, supply chain and partners
We ensure that everyone involved in our business is fully aware of and committed to our ethos.
This includes;
Every team member is trained in new health and hygiene related procedures and their responsibility to guests and colleagues
New policies and processes have been implemented, so we are prepared for our teams to return to work
We take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines
We communicate with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our high standards
4. Communication
We share as much information as possible to provide assurance and transparency;
We have updated all our pre-arrival email communications to provide additional information relating to health and hygiene
In line with the latest government advice, we encourage all guests to take a lateral flow test before visiting us.
5. Cleaning
As a hospitality business, we already had very robust cleaning processes. However, a new risk-based approach to cleaning has been implemented and all team members have been trained accordingly.
Hand sanitiser wis available and visible at several points across the hostel, both for team members and guests.
6. Social distancing
We maximise our communal and outdoor areas to create more space for guests. We ask guests and staff to keep a safe distance wherever possible, as a matter of personal responsibility to keep our environment a safe zone for everyone. We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to use maximum common sense to play your part in keeping everyone safe. In return we are doing the same for you.
In areas where it is not possible to keep a safe distance, guests advised to wear their own face masks whilst moving through the public areas of the hostel.
7. New processes to increase efficiency
We have revisited our key processes to focus on the elements which will reduce bottle necks in the hostel. These include;
Staggering check-in and check-out times
Taking card payments only. We will no longer accept cash.